Privacy Policy
Last updated: 25 July 2026
This Privacy Policy explains how CARBEX Sports (“CARBEX”, “we”, “us”) collects, uses and protects your information when you visit www.carbexsports.com (the “Site”) or contact us. By using the Site you agree to this policy.
1. Who we are
CARBEX Sports is a Singapore-based brand of carbon fiber pickleball paddles serving Singapore and Southeast Asia. For any privacy question or request, contact [email protected].
2. Information we collect
| Category | What | Why |
|---|---|---|
| Information you give us | When you submit the B2B / wholesale enquiry or the sales‑partner application: name, email, phone / WhatsApp, company, country / region, and how you plan to sell. | To respond to your enquiry and evaluate a business or partnership relationship. |
| Usage & device data | Pages viewed, time on page, referral source, approximate location (city / country), device, browser and language — collected automatically via analytics cookies. | To understand traffic, improve the Site and measure marketing. |
3. Cookies & analytics
We use Google Analytics 4 to understand how visitors use the Site. It sets cookies and collects the usage data described above in aggregate. We do not use these cookies to personally identify you. You can block or delete cookies in your browser settings, or opt out of Google Analytics using Google’s opt‑out add‑on. The Site is also served through Cloudflare, which may set essential cookies for security and performance.
4. How we use your information
- To reply to enquiries and process partner / wholesale applications.
- To operate, secure, and improve the Site and our products.
- To measure and improve our marketing and understand our audience.
- To comply with legal obligations.
5. Sharing your information
We do not sell your personal data. We share it only with service providers that help us run the Site and our business, under appropriate safeguards:
- Google Analytics — website analytics.
- Cloudflare — content delivery, DNS and security.
- Railway — website hosting.
We may also disclose information if required by law or to protect our rights.
6. International transfers
Our providers may process data on servers outside your country. Where they do, they apply safeguards consistent with applicable data‑protection laws.
7. Data retention
We keep enquiry and application data only as long as needed to handle your request and for legitimate business or legal purposes, after which it is deleted or anonymised. Analytics data is retained per our Google Analytics settings.
8. Your rights
Subject to Singapore’s Personal Data Protection Act (PDPA) and other applicable laws, you may request to access, correct or delete the personal data we hold about you, or withdraw consent. To exercise any right, email [email protected].
9. Children
The Site is not directed to children under 13, and we do not knowingly collect their personal data.
10. Changes to this policy
We may update this policy from time to time. The “Last updated” date above reflects the latest version.
11. Contact
Questions or requests: [email protected].